Manager Customer Service Section

Компания

Manpower is part of ManpowerGroup, a Fortune 500 Global Business. We’ve been powered by our people since 1948. That’s 70 years of making dreams reality. We don’t make our people; we are made by them and have been since the very beginning.
We create powerful connections between organisations and the talent they need to unleash workforce potential.

For one of our key clients we are looking for a Manager Customer Service Section.

Описание

Main responsibiltiies of person on this position will include:

- Management and control of activities within the Customer Service Section in compliance with the company culture and values;
- Lead the development and deployement of improvement innitiatives and qulity procedures within the department;
- Work with Customer Service Team Leaders to improve and implement agent service skills training;
- Creating and management of work processes and procedures and ensure they are as simple as possible;
- Work with Customer Service Team Leaders to ensure their development as coaches and their ability to drive continuous improvement in agent performance;
- Participation in development of Training and Reward & Recognition programs.

The role profile:

- Experience in process and quality improvement;
- Background as people manager is highly preferable;
- Initiative, proactive and creative thinker;
- Excellent communication and presentation skills.

What is in it for you?

- Be an integratied part of the company strategy and work closely with all other departments;
- Your ideas and initiatives will be considered with respect;
- Be part of positive changes;
- Grow your career within a new technology company.


Let us be your partner in the next career move!

Thank you!

Only short-listed candidates will be contacted. Confidentiality is guaranteed!
Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources service.

Населено място:

Област София

Вид работа:

Постоянна

Работно време:

Дата на публикуване:

06/02/2019

Номер на обявата:

640000002

Видяна:

41

Име на офис:

Вакантни места:

1
 
 

Manager Customer Service Section

Област София
Постоянна
06/02/2019
640000002
41
1

Компания

Manpower is part of ManpowerGroup, a Fortune 500 Global Business. We’ve been powered by our people since 1948. That’s 70 years of making dreams reality. We don’t make our people; we are made by them and have been since the very beginning.
We create powerful connections between organisations and the talent they need to unleash workforce potential.

For one of our key clients we are looking for a Manager Customer Service Section.

Описание

Main responsibiltiies of person on this position will include:

- Management and control of activities within the Customer Service Section in compliance with the company culture and values;
- Lead the development and deployement of improvement innitiatives and qulity procedures within the department;
- Work with Customer Service Team Leaders to improve and implement agent service skills training;
- Creating and management of work processes and procedures and ensure they are as simple as possible;
- Work with Customer Service Team Leaders to ensure their development as coaches and their ability to drive continuous improvement in agent performance;
- Participation in development of Training and Reward & Recognition programs.

The role profile:

- Experience in process and quality improvement;
- Background as people manager is highly preferable;
- Initiative, proactive and creative thinker;
- Excellent communication and presentation skills.

What is in it for you?

- Be an integratied part of the company strategy and work closely with all other departments;
- Your ideas and initiatives will be considered with respect;
- Be part of positive changes;
- Grow your career within a new technology company.


Let us be your partner in the next career move!

Thank you!

Only short-listed candidates will be contacted. Confidentiality is guaranteed!
Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources service.