Technical Support I with German

Компания

ManpowerGroup is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work.


For one of our clients, worldwide IT organisation, we are looking for Technical Support I with German

Technical Support I with German - HP products

Job summary:

The primary responsibility of the Solution Centre Engineer (SCE) – Engineer I is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The SCE is the first level of technical support to the customers.

Описание

Job responsibilities:


Timely responds to customers via phone/mail/web.
Log case, provide information & troubleshoot to solve customer problem according company KPIs for the business
Manages customer expectations by taking into consideration the entitlement and identifies customer problems
Timely elevates and/or escalates to next level when the case is complex
Participates in projects for process or quality improvements
Manages multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Strictly follows the procedures policies the and Standards of Business Conduct of the company


Education and professional experience required :


High School/Bachelor/Master degree
over 1 year experience as Customer Engineer or in a similar environment
Excellent language skills in German and English
Customer Satisfaction Index
Case management
Productivity & efficiency
Diagnosis accuracy



Technical skills:

IT minimum required knowledge level
ESSN Product lines intermediate knowledge
Customers (Internal/External) Service Request Handling
Advanced Business Process Knowledge
Advanced knowledge of the main work Tools
MS Office tools



The company offers:

The chance to be part of a challenging, motivating and dynamic industry
Competitive salary
Standart working time Monday- Friday 09:00 - 18:00
Opportunity to join a team of professionals and acquire solid know-how;
Opportunities for personal and professional development





To get more details and information about this career development opportunity, please apply for this position.

All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted.



Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services

Населено място:

Област София

Вид работа:

Постоянна

Работно време:

Дата на публикуване:

03/09/2020

Номер на обявата:

820000004

Видяна:

129

Име на офис:

temp

Вакантни места:

2
 
 

Technical Support I with German

Област София
Постоянна
03/09/2020
820000004
129
temp
2

Компания

ManpowerGroup is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work.


For one of our clients, worldwide IT organisation, we are looking for Technical Support I with German

Technical Support I with German - HP products

Job summary:

The primary responsibility of the Solution Centre Engineer (SCE) – Engineer I is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The SCE is the first level of technical support to the customers.

Описание

Job responsibilities:


Timely responds to customers via phone/mail/web.
Log case, provide information & troubleshoot to solve customer problem according company KPIs for the business
Manages customer expectations by taking into consideration the entitlement and identifies customer problems
Timely elevates and/or escalates to next level when the case is complex
Participates in projects for process or quality improvements
Manages multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Strictly follows the procedures policies the and Standards of Business Conduct of the company


Education and professional experience required :


High School/Bachelor/Master degree
over 1 year experience as Customer Engineer or in a similar environment
Excellent language skills in German and English
Customer Satisfaction Index
Case management
Productivity & efficiency
Diagnosis accuracy



Technical skills:

IT minimum required knowledge level
ESSN Product lines intermediate knowledge
Customers (Internal/External) Service Request Handling
Advanced Business Process Knowledge
Advanced knowledge of the main work Tools
MS Office tools



The company offers:

The chance to be part of a challenging, motivating and dynamic industry
Competitive salary
Standart working time Monday- Friday 09:00 - 18:00
Opportunity to join a team of professionals and acquire solid know-how;
Opportunities for personal and professional development





To get more details and information about this career development opportunity, please apply for this position.

All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted.



Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services