Technical Support level 2 / Server Support with French

Компания

ManpowerGroup is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work.


For one of our clients, worldwide IT organisation , we are looking for Technical Support level 2 / Server Support with French



Technical Support level 2 / Server Support with French



Job summary:


The company`s Global NonStop Solution Centre (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to Servers NonStop platforms.
Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed centre that is ready for the most demanding and complex issues.
For our client we are seeking an experienced technical support engineer to join our hardware support team.

Описание

Responsibilities will include:

Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
Developing strategies and procedures to improve performance of customer environments.
Performing root cause analysis and provide post incident reports.
Applying subject matter knowledge to solve complex technical problems
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.


Education and Experience Required:

Degree in Computer Science or related area of study
5+ years of experience in a customer support function
Experience with Linux/UNIX/ Microsoft Windows
French fluent and English advanced
Exceptional troubleshooting skills in a technical environment and proven remote support experience
Proven hardware knowledge of computing, storage and peripheral devices.
Knowledge and experience with servers NonStop products is preferable:
Operating System (servers NonStop Mission Critical Operating Environment)
Concepts of Local Area Networking (TCP/IP, Switches, Routers)




Personal skills

Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus




The company offer:

A dynamic job in an international environment
The chance to be part of a challenging, motivating and dynamic industry
Excellent salary
Opportunity to join a team of professionals and acquire solid know-how;
Opportunities for personal and professional development




To get more details and information about this career development opportunity, please apply for this position.

All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted.



Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services

Населено място:

Област София

Вид работа:

Постоянна

Работно време:

Дата на публикуване:

03/09/2020

Номер на обявата:

820000005

Видяна:

89

Име на офис:

Вакантни места:

1
 
 

Technical Support level 2 / Server Support with French

Област София
Постоянна
03/09/2020
820000005
89
1

Компания

ManpowerGroup is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work.


For one of our clients, worldwide IT organisation , we are looking for Technical Support level 2 / Server Support with French



Technical Support level 2 / Server Support with French



Job summary:


The company`s Global NonStop Solution Centre (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to Servers NonStop platforms.
Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed centre that is ready for the most demanding and complex issues.
For our client we are seeking an experienced technical support engineer to join our hardware support team.

Описание

Responsibilities will include:

Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
Developing strategies and procedures to improve performance of customer environments.
Performing root cause analysis and provide post incident reports.
Applying subject matter knowledge to solve complex technical problems
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.


Education and Experience Required:

Degree in Computer Science or related area of study
5+ years of experience in a customer support function
Experience with Linux/UNIX/ Microsoft Windows
French fluent and English advanced
Exceptional troubleshooting skills in a technical environment and proven remote support experience
Proven hardware knowledge of computing, storage and peripheral devices.
Knowledge and experience with servers NonStop products is preferable:
Operating System (servers NonStop Mission Critical Operating Environment)
Concepts of Local Area Networking (TCP/IP, Switches, Routers)




Personal skills

Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus




The company offer:

A dynamic job in an international environment
The chance to be part of a challenging, motivating and dynamic industry
Excellent salary
Opportunity to join a team of professionals and acquire solid know-how;
Opportunities for personal and professional development




To get more details and information about this career development opportunity, please apply for this position.

All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted.



Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services