Customer Service Representative - iGaming
Sofia
On-site 1-3 years of professional experience
Short Description
Our client in the iGaming sector is looking for a Customer Support Representative to join their team. They provide engaging online entertainment to players worldwide and focus on delivering high-quality services while supporting continuous growth and innovation.
Description
- Handle customer inquiries via live chat, email, and phone professionally and promptly
- Troubleshoot gameplay and account-related issues
- Maintain knowledge of games, promotions, and company policies to assist customers effectively
- Collect and report customer feedback to help improve services
- Collaborate with internal teams to resolve complex cases
Requirements
- Fluent in English
- Flexible to work shifts in a 24/7 environment
- Previous experience in Customer Service or iGaming is a plus
- Knowledge of sports-related topics is an advantage
Offer
- Competitive salary and benefits package
- Health insurance and Multisport Card
- Modern office in a central location with breakfast and beverages
- Supportive and collaborative work environment
- Opportunities for growth and professional development
- Engaging team events
