Sales & Service Operations Coordinator

Sofia

Administative work / Office work

Hybrid 3-5 years of professional experience

Short Description

Step out of your comfort zone, excel, and redefine the limits of what is possible. At ZEISS, the employees set the pace through innovations to enable outstanding achievements. We are looking for a new colleague for their Customer Care Team in Bulgaria-a coordinating hub for other regional markets in Southeast Europe.

Description

Sales Support: Manage the complete customer journey (leads, opportunities, quotations); monitor daily tenders and prepare technical and financial offers.
Service Back-Office: Centralize customer needs for maintenance, repairs, and installations; process and post Service Contracts and Extended Warranties in CRM.
Order Fulfillment: Process orders for spare parts, handle invoicing (including e-Invoices), coordinate logistics, and manage the dunning process.
Administrative & Marketing: Assist the Managing Director; maintain office supplies; support marketing campaigns, fairs, and exhibitions.
Regional Coordination: Frequent exchange with ZEISS offices in Southeast Europe to coordinate regional activities.

Requirements

Education: High school degree or higher, preferably with an economic background.
Experience: Minimum 2-3 years of professional experience in order administration and logistics, ideally in an international environment.
Skills: Proficiency in MS Office and ERP systems (SAP preferred); experience with CRM (Salesforce).
Languages: Bulgarian and proficient English (written and spoken).
Competencies: Strong customer orientation, organizational talent, and the ability to work under pressure in a changing environment.

Offer

Participation in a dynamic, committed, and international team.
Diversified tasks and cooperation across various functions within ZEISS.
International learning programs and mentoring from experts.
Remuneration package including a bonus model, meal vouchers, and home-office flexibility.
Supported by the Carl Zeiss Foundation’s long-term goal to take science and society into the future.

Only shortlisted candidates will be contacted. Confidentiality is guaranteed!Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services.