Technical Support with German

Sofia

Customer Service

Hybrid 1-3 years of professional experience

Short Description

Manpower Bulgaria is a global leader in professional recruitment and workforce solutions.For our partner, a leading international technology company providing smart access and security solutions to customers worldwide, we are looking for a motivated professional to join their team as Technical Support with German.In this role, you will support business customers in migrating from existing platforms to modern Cloud solutions while ensuring a smooth transition and uninterrupted access to their systems. You will combine customer communication with technical troubleshooting and coordination throughout the migration process.

Description

• Proactively contact business customers, partners, resellers and end users regarding upcoming product migrations• Schedule and coordinate migration activities with customers• Perform Cloud-to-Cloud migrations through a dedicated migration platform• Monitor migration progress and verify successful completion• Support customers throughout the process via phone, email and chat• Identify potential migration issues through dedicated diagnostic and AI-supported tools• Troubleshoot technical issues and coordinate their resolution• Escalate failed or more advanced migration cases to Level 3 Support and software development teams• Coordinate rollback procedures when required to ensure uninterrupted customer access

Requirements

• Previous experience in Technical Support, troubleshooting, SaaS or Cloud-based products• German language at C1 level, both written and spoken• Good English communication skills• Experience with product, system or platform migrations will be considered an advantage• Understanding of Cloud environments and technical support tools• Strong analytical and problem-solving skills• Confidence in communicating with customers through phone, email and chat• Customer-oriented and proactive approach• Strong attention to detail and ownership of assigned cases• Ability to collaborate with technical teams and different support levels

Offer

• Full-time employment in an established international organization• Hybrid working model with 3 days per week in the office• Home office allowance• 25 days paid annual leave• Additional health insurance• Food vouchers of 102.26 EUR per month• Public transportation card• Multisport or Coolfit card• Employee Assistance Program covering mental health, legal and financial counselling• Language training opportunities• Modern office in a Class A business building• Employee referral program• Training and mentorship programs• Access to more than 15,000 LinkedIn Learning courses• Fresh fruit in the officeYou will join an international organization developing technology solutions for secure access and smart building environments. The company works with customers across sectors such as banking, healthcare, hospitality, education and transportation and provides an environment focused on professional development, technical expertise and long-term career opportunities.Manpower Bulgaria holds License № 2033 / 20.04.2016 for providing human resources services.