CRM Team Lead

Description

CRM Team LeadOur company is on the lookout for an experienced CRM Team Lead to join a fast-growing player in the iGaming industry. If you're a strategic thinker with a passion for CRM, team leadership, and data-driven marketing, this opportunity could be your next career move.Your Role:As a CRM Team Lead, you will take the lead in shaping and executing CRM strategies across multiple brands. You'll be responsible for building a high-performing team, optimizing customer retention processes, and ensuring seamless collaboration across departments to deliver world-class player engagement.Key Responsibilities:Lead the CRM strategy and execution for multiple iGaming brandsOversee and evolve CRM processes, tools, and workflowsBuild, manage, and scale a team structure that promotes sustainability and efficiencySet clear goals and expectations for team members, and monitor their performanceCollaborate with internal stakeholders to ensure consistent service quality Track CRM metrics and pivot strategies based on performance data Own and continuously improve CRM systems and practices

Requirements

Requirements:Minimum 3 years of hands-on CRM experience within the iGaming industry Proven background in managing marketing campaigns and player retention At least 2 years of team leadership experience (5+ team members) Strong CRM platform skills (experience with Fast Track or Smartico is a plus) Analytical and strategic mindset with excellent problem-solving skills Technically literate with a proactive approach to process improvements

Offer

Why Apply:Be part of a dynamic and expanding international environment Lead a team of professionals passionate about player engagement and retention Work with cutting-edge CRM platforms and marketing technologies Opportunity for growth and innovation in a future-forward industry Ready to take the lead? Apply now by sending your CV and take the next step in your career with us! Only shortlisted candidates will be contacted. Our company holds License № 2033 / 20.04.2016 for providing human resources services.