Customer Service Representative with English

Manpower Bulgaria - your career partner!


Key Responsibilities:
• Respond to customer inquiries via live chat, email, and phone in a timely and
professional manner
• Troubleshoot and resolve customer issues related to account access, deposits,
withdrawals, and gameplay
• Communicate with customers via phone and any other means required to inform of
available promotions and retain a portfolio of assigned customers
• Maintain a thorough understanding of our casino games, sports betting options,
promotions, and policies to effectively assist customers
• Collect and report customer feedback to help improve our products and services
• Work closely with other team members and departments to resolve complex issues
and improve customer satisfaction
• Participate in ongoing training sessions to stay updated on new games, features, and
industry trends
• Any other tasks assigned by the Customer Service Manager

Requirements:
• High level of English (B2 and above) both written and verbal
• Flexible availability for shift work, primarily aligned with U.S. working hours
• Previous experience in Customer Service will be considered an advantage
• Knowledge of sports-related topics will be considered an advantage
• Availability to start on the 25th of August

What We Offer:
• Excellent salary and benefits package
• Health insurance
• Opportunity to grow and develop within the iGaming industry
• A supportive and collaborative work environment
• Working in a modern office in a central location
• Engaging team events
• Breakfast and beverages available in the office
• Multisport Card
• Office-based position
 

Ready to take the next step? Send us your CV - we’d love to hear from you!

Manpower Bulgaria Ltd. has license number № 2033/20.04.2016 for providing services in the field of Human Resources