Customer Support Team Lead

Manpower Bulgaria - your career partner!

Our client is a fast-growing and well-established international company operating in the iGaming sector. Known for their high-quality customer service and dynamic work culture, they are now expanding their team and looking for a proactive and experienced Customer Support Team Lead to join their operations.

What you’ll be doing:

• Lead, motivate, and support a team of Customer Support Representatives;
• Oversee daily operations to ensure consistent and high-quality customer interactions (live chat, email, phone);
• Conduct training sessions, coaching, and regular performance feedback;
• Handle escalated cases and ensure timely and effective resolution;
• Collaborate with other departments to improve workflows and customer experience;
• Analyze performance data and prepare KPI reports for management;
• Participate in recruitment, onboarding, and training of new team members.

What we’re looking for:

• Fluency in English (B2+ level or higher – written and spoken);
• At least 1 year of experience in a customer support role;
• Previous experience in a leadership/team lead role is a strong advantage;
• Strong people management and problem-solving skills;
• Flexibility to work shifts aligned with U.S. time zones;
• Previous experience in the iGaming industry is mandatory.

What the company offers:

• Competitive salary and bonus scheme;
• Full social benefits and private health insurance;
• Modern office in a central location;
• Breakfast and beverages provided at the office;
• Multisport card;
• Opportunity for career growth in an international and fast-paced environment;
• Supportive, friendly, and professional team culture.

Ready to take the next step? Send us your CV - we’d love to hear from you!

Manpower Bulgaria Ltd. has license number № 2033/20.04.2016 for providing services in the field of Human Resources.