Device Fleet Support Engineer

Short Description

Our partner operates in the field of technology services, focusing on business technology management and technical support. Its mission is to deliver innovative solutions that optimize operational processes and reduce the occurrence of technical issues, helping clients improve performance and reliability through technology-driven strategies.

Description

The role of the Device Fleet Support Engineer involves diagnosing and effectively resolving hardware and software problems, as well as consulting with internal and external clients remotely. The engineer takes an active part in coordinating technological initiatives, supporting business operations, and leading projects aimed at achieving the organization’s strategic and operational objectives. Acting as a trusted advisor, this person helps design and implement advanced systems, ensures smooth adoption of new technologies, and represents the company at client meetings, vendor discussions, and industry events.

Requirements

Candidates for this position should hold a bachelor’s or master’s degree, or have equivalent professional experience. An ITIL certification is considered an advantage, reflecting familiarity with IT service management processes. The role also requires solid technical knowledge in automation, troubleshooting, root cause analysis, SaaS solutions, operating systems, TCP/IP, CRM systems, and workflow management. A strong sense of customer focus, digital fluency, and strategic thinking are key traits for success in this position.

Offer

The company offers a compelling opportunity to join a forward-looking, innovation-driven organization that values expertise, creativity, and professional growth. The position includes a competitive salary, comprehensive benefits, and access to continuous learning programs, professional certifications, and career development opportunities. The work environment is collaborative and flexible, fostering open communication, innovation, and a strong sense of ownership, while providing the chance to engage with international clients, industry partners, and leading professionals in the field.