Technical Support Level 2


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Manpower Bulgaria provides a range of staffing solutions, engagement and consulting services World Wide.


Technical Support Level 2



Your Role:

  • Provide technical support services to B2B and internal customers via all communication channels: phone, email, instant messaging, and ticketing system;
  • Investigate technical issues, identifying root causes, and implementing solutions;
  • Monitor infrastructure and services, promptly responding to alerts or requests as per SLA;
  • Generate regular reports on technical support activities.


Qualifications & Competencies:

  • Proficiency in basic Linux command line interface and utilities;
  • Understanding of TCP/IP network stack and key protocols;
  • Strong knowledge of SQL;
  • Familiarity with Cloud services, preferably AWS;
  • Experience with web applications, monitoring systems, LAMP stack, DNS, mail servers, and CDN;
  • Intermediate English proficiency (speaking/writing).


Considered a Plus:

  • Experience in Linux administration;
  • AWS administration skills;
  • Configuration of monitoring systems (e.g., Grafana, Prometheus, Nagios);
  • Hands-on experience with relational databases (e.g., PostgreSQL, MySQL, MS SQL).


The company offers:

  • Competitive remuneration package;
  • Annual bonuses;
  • Hybrid work model – flexibility to work from home and/or office;
  • Additional health insurance, including dental coverage for you and your dependents;
  • Multisport cards;
  • 20 days of paid leave;
  • Additional paid leave day annually for your birthday;
  • Social package (370 BGN) for food and transportation;
  • Free beverages, healthy snacks, and fresh fruits when working in the office.


Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.

Technical Support Level 2
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